Policy & Info

 

All Sales Final

All purchases are final sale. Please review all photos, descriptions, and measurements carefully before purchasing.
While returns aren’t offered, I do make rare case-by-case exceptions (for example, if an item is damaged beyond your control within 3 days).
I’m always happy to answer any questions before you buy!

Shipping

I ship worldwide! There are several shipping options available at checkout. All shipments come with tracking, which is provided to you via email once you have made your order. If you purchased an item through Instagram, Melissa will DM you your tracking. 

Insurance is optional and comes with an added fee. You will have to work with Melissa on insuring all packages to the USA as these will incur Tariffs based on the value of your order.
Please select the option that suits you best, as I’m not responsible for issues that may occur in transit. Once your package has been handed to the postal service, it is out of my control—but I will always help where I can!

International buyers (outside of Australia): please keep in mind that distance, customs, and local processing times may affect delivery. Fortunately, shipping issues have been extremely rare.

If you have any questions, feel free to DM me directly!

USA Tariffs

Standard or Express Shipping:
No tariffs will be charged and the value of the package will always be $100 aud.

Insured Shipping:
Insuring your piece requires declaring the full value, which result in tariffs.

  • Under $800 USD / $1250 AUD
    Tariffs must be paid upfront. Please message Melissa on Instagram to arrange this.

  • Over $800 USD / $1250 AUD
    Tariffs are charged upon delivery.

Melissa cannot advise the exact tariff amount. Tariff regulations do change, but she will always keep you informed.
If you need help, send Melissa a message on Instagram—she’s always happy to assist!

Layaway Policy

Layaway is available at checkout through Shop Pay or PayPal on my website. Most new pieces are posted on Instagram Stories first (excluding site fees). Items that don’t sell there are then listed on the website, where Shopify’s site fee is included.

Layaway is typically offered only through the website, with some exceptions depending on the piece and the client.
If layaway payments outside of Shop Pay aren’t made on time, a small restocking fee may apply.

Have questions? Please reach out!

Quality Control

Every piece is personally sourced through trusted jewelers and estate channels. All gold and materials are tested by qualified jewelers before being listed.

While I’m not a certified gemologist, I provide all essential details in each listing—and I’m always happy to clarify anything specific about stones or diamonds before purchase.
Gold quality is fully guaranteed.

If you’d like more information about any piece, don’t hesitate to contact me!